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Nuisance caller rang police more than 70 times in just 48 hours

A nuisance caller rang police more than 70 times in two days, forcing call handlers to spend more than three hours dealing with her.

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The woman was fined when she appeared at court last week

Staffordshire Police said the unnamed 21-year-old appeared at the Newcastle-under-Lyme Magistrates Court on Thursday, November 30, and pleaded guilty to abusing the 101 service.

She was arrested the previous day after the force reported receiving 72 calls from her in just over 48 hours.

The calls were answered by triage officers and 101 call takers and lasted just over three hours in total.

Following her arrest, she was charged with persistently making use of a public communication network to cause annoyance, inconvenience, or anxiety.

After pleading guilty she was fined £120 and ordered to pay £135 court costs.

Chief Superintendent Paul Talbot, head of contact and response, said: “The actions taken took valuable time away from our call takers and their ability to serve the public by helping people experiencing genuine emergencies.

"Our staff carry out their role in a high-pressured environment, in which every second counts, often dealing with people at their darkest hour, or lowest ebb, and work extremely hard to ensure that those who need help quickly receive it; a service that should not be taken for granted in this way.

“I hope this outcome sends out a clear message that making nuisance calls to emergency control rooms will not be tolerated.”